Employment Postings Details

Working Title Student Ambassador: “BYOD” technology support help desk
Campus DCTC
Working Title Student Ambassador: “BYOD” technology support help desk
Location 2-103 – Student (BYOD) Support Office
Duties DESCRIPTION: Student Ambassadors assist with a wide variety of projects to support the Information Technology department and the college. This position’s focus is to staff the help desk in the Student (BYOD) Support Office. This position also provides support as needed to Student Affairs departments. Student Ambassador positions are flexible and can adapt to student’s strengths and areas they would like to gain work experience. No prior job experience needed. Primary Job Duties: 1. Desire to learn and willingness to attend training as needed to learn job duties. 2. Provide technology (hardware / software / StarID) support to students. 3. Answer questions or submit support tickets for appropriate staff to assist. 4. Provide basic support for technology (e.g., logging on to computers, printing, accessing D2L and e-services). 5. Other duties as assigned to support the college. Student Worker Expectations: 6. Be accountable. 7. Be respectful and professional at all times. 8. Be a positive representative of DCTC and display exceptional customer service. 9. Lead by example.
Qualifications • The ideal candidate is organized, has good computer skills, desires to provide high quality customer service, and is able to communication effectively verbally and in writing.
Work Schedule Monday-Friday, between the hours 8:00am-4:30pm. Set days/times flexible around student’s availability.
Start Date 8/26/2024
End Date 6/30/2025
Number of Positions 2
Hours Per Week Up to 20 hours/week
Contact Name Anna Voight
Contact Phone 651-423-8649
Contact Email Anna.Voght@dctc.edu
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